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Concierge · Returns

A considered return process.

We keep returns straightforward while protecting your refund. Please request approval before mailing anything; packages sent without return authorization may not be credited by our fulfillment partner.

Start a website return

Include your order number, item(s), reason for return, and photos if damaged or incorrect.

What happens next

  1. 01

    Request

    Email the concierge within 7 days of delivery.

  2. 02

    Authorization

    We reply with a return authorization number and instructions.

  3. 03

    Inspection

    5–7 business days after the warehouse receives your return.

  4. 04

    Refund

    Issued to the original payment method.

Policy

Website orders

  • Return requests must be made within 7 calendar days after tracking shows the final package in the order was delivered.
  • Approved returns must be shipped within 7 calendar days after authorization is issued.
  • Items must be unworn, unwashed, with original tags, and returned in the original clear garment packaging with the SKU label intact.
  • Return shipping is the customer's responsibility unless the item is damaged, defective, incorrect, or there was a shipping error on our end.
  • Original shipping and handling charges are non-refundable.
  • We do not offer exchanges. You may return an eligible item and place a new order for the replacement.
  • Once your return is approved, you will receive the correct return instructions and a required return authorization (RA) number. Do not mail items without an RA — we do not publish a warehouse address.
  • After the fulfillment center receives an eligible return, allow 5–7 business days for inspection. ANON INC then issues the approved refund to the original payment method; bank posting time may vary.
  • U.S. orders only are eligible for standard returns. For an international order with a damage or quality issue, contact the concierge.

Exclusions

Final sale · non-returnable

The following are final sale and not eligible for return: beauty, bodysuits, face masks, intimates or lingerie, jewelry, swimwear, gift cards, and any item clearly marked final sale at the time of purchase.

Separate process

TikTok Shop purchases

  • Start your return directly from your TikTok order so TikTok supplies the correct shipping label and return routing.
  • TikTok's current return window and eligibility shown in your order govern TikTok Shop purchases.
  • Do not mail TikTok Shop purchases using website return instructions — they will not be processed.
  • Refunds for TikTok Shop orders are handled through TikTok after the returned item is received and reviewed under TikTok's process.

We'll make it right

Damaged, defective, or wrong item

Contact info@anoninc.com within 7 days of delivery with your order number, a brief description, and clear photos of the issue. Please wait for our written instructions before mailing anything back.

Fine print

Policy note

Placing an order constitutes acceptance of this returns policy. Consumer rights required by applicable law still apply and are not limited by anything stated here. This policy may be updated from time to time; the version in effect on the date of your order will govern that order.

Still have a question?

The concierge is here.